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Article: More for Less Government is Many to One



  • Document type:
    Article
  • Author:
    Shane Middlemiss, e-Gov Watch Ltd
  • Published date:
    13 June 2011
  • Primary audience:
    Government Web Site / Channel Managers, Government CIOs, Government Stakeholders, Taxpayers, Ratepayers
  • Pages:
    5

This article reveals government is poorly using its online channel by missing the key attributes of personalisation and content integration and therefore missing out on what I call many-to-one government. People using government are obliged to use much more expensive phone and service centres, secretly costing government (and taxpayers / ratepayers) hundreds of millions more than is needed.

 

© 2011 e-Gov Watch Ltd